Temperature Sensitive Loads
Refrigerated carriers have the option of running their refrigeration units in two modes, "continuous" and "start stop." We have seen a big increase in losses from the use of the "start stop" mode by carriers wanting to conserve fuel costs. The only sure way to keep temperature-sensitive loads at the optimum temperature is to have the refrigeration unit set on "continuous."
Summer, with its warmer weather, is a time when a greater amount of seasonal-type products are hauled. Without a doubt, these perishable products require more of the insured's attention. The carrier needs to routinely monitor their reefer unit's operation to ensure that the cargo is maintained at the required temperature.
Shippers, brokers, and receivers are now recognizing and requesting that their product be hauled with a continuous cool setting to more evenly and continuously maintain the product's temperature.
If you have any refrigerated carriers as customers, you as an agent can make a difference by passing the word on to your insureds. Although running the unit on continuous will cost your insured a few more dollars in fuel each trip, it may help to prevent rejections and off-temperature claims. This, in turn, will prevent deductible payouts and higher loss ratios for both your customer and your agency.
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